What are your hours of operation?

Monday, Tuesday, Wednesday, and Friday from 9am-5pm. Please allow 1-3 business days for email support.

Can I schedule a consultation?

Yes, you can schedule a phone, zoom chat, or in person consultation. Please use this link: www.foundationfirst.co/consultation

How much are consultations?

Phone: $10/15 mins Zoom: $20/20 mins In person: $30/30 mins Schedule here.

Can you help me with my business by help me decide services?

Yes! Please schedule a consultation.

Can we meet in person?

Yes! Please schedule a consultation.

How much is a particular service?

Please refer to our services (www.foundationfirst.co/services) and sale services page (www.foundationfirst.co/sale)

What is the turnaround time on a service?

Immediately after you submit payment, you will receive a form to complete. You will be able to choose the date that you want to receive your service drafts. Our dates are subject to change based on our availability.

10-12 business day turnaround: Logo design

15-17 business day turnaround: Website design, Business plans, Business cards, Custom Illustrations,Flyers, book Covers, Instagram Highlights, Social media templates, Business cards, Media kit, Newsletter templates, and Menu design. This will allow us to create designs you will absolutely love!

Where are you located?

Houston, Texas

What services do you offer?

Please see: foundationfirst.co/services

Do you all assist in choosing a business name, color, ect.?

Yes, we can help! Please schedule a consultation.

Are you all hiring?

We are not hiring at the time, but we are always looking for interns. Please contact Bri + Klarke owners@foundationfirst.co

Can you speak at an event?

Please contact Bri + Klarke owners@foundationfirst.co

Do you create packages?

Yes we do for 3 or more services booked (not sale prices).

Can I pay for expedited service?

Yes we do! See below for all expedited service fees for every service except websites and business plans:

• If you would like the service completed 11-15 business days from today, it will be $25
• If you would like the service completed 6-10 business days from today, it will be $40
• If you would like the service completed 2-5 business days from today, it will be $50
• If you would like the service completed overnight, it will be $75

Can I secure the deal now but take care of the service later?

Yes, you have 30-45 days following payment to complete the form before the offer is null and void.

Do you have a referral program?

Yes we do! More infor coming soon!

I booked a consultation, but can we speak sooner than the dates you all have available?

Yes we can depedning on the date and time. Email owners@foundationfirst.co

When should I expect a response to my email?

Please allow 1-3 business days for an email response. This includes all revisions.

I missed my scheduled consultation call, what should I do?

You should go to our consultation call page and reschedule.

What is your refund policy?

You are eligible for a full reimbursement within 2 calendar days of your purchase. After the 2-day period you will no longer be eligible and won't be able to receive a refund. If you have any additional questions or would like to request a refund, feel free to contact us at hello@foundationfirst.co.

What happens if I am unhappy with the service?

Please let us know and we will do our best to accomodate you. If you are unhappy with the design, we will wework it until you love it!

How long with it be before my project is completed and finalized?

We do not guarantee a completion date for any project. If you have a project deadline, please let us know. Website deadlines: Most web design projects can be completed in 6-8 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.

I have a project deadline, what should I do?

We do not guarantee a completion date for any project. If you have a project deadline, please let us know. Website deadlines: Most web design projects can be completed in 6-8 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.

How long do I have to respond with my revisions regarding a project?

Project completion policy. Foundation First has the right to terminate a project if client fails to respond to the project design within 10 business days. If the client decides to resume the project, clients are required to resubmit payment for the service(s). ​

How many drafts do I receive?

You will receive 2-4 drafts

How many revisions will I receive?

2 complimentary revisions are included

How much is it for an extra revision?

Extra revisions are $5 per revision

How do I find a color code?

It's easy! Look for the HEX code of the colors you want using google.

What is all included?

• 2-3 logo drafts

Can I get an illustration incorporated in my logo?

Yes! However, our $20 illustration fee is required. If you want an illustration incorporated, email us after you've purchased your logo and we'll get you squared away!

Is a brand board included in the basic logo design?

The basic logo design does not include a brand board. The brand board is included in the upgraded and deluxe logo

If I want to add custom illustration in my logo, which service should I purchase?

You should purchase the deluxe logo

Does the price include the domain?

No, you will have to purchase your own domain and connect it

What is the monthly fee?

It depends on the plan you purchase using WIX or Square space. You have to pay for it on your own.

How does it work?

Once you have purchased the website, you will receive a confirmation email within 2-3 business days. The confirmation email includes a form. The form will allow you to share more information with us, and help us bring your vision to life.

How many revisions will I receive?

1 complimentary revision

How much is it for an extra revision?

Extra revisions are $25 per revision. We recommend sending all revisions in one detailed email.

What are pages?

Pages are the different website tabs on your website (home, about, contact, etc.)

How many pages are included?

In the sale, 5 pages are included. Regular priced websites are 8

How much is it for an extra page?

Extra pages are $25 each

What is all included in the website design?

Squarespace or WIX web design ONLY (you pay a monthly fee via Square Space or WIX) You have to connect your own domain name Graphic design Basic illustration (upon request) Up to 5 pages of design E-commerce functionality (you must add your own products/booking services) 1 complimentary revision

What are considered add-ons?

A customized footer is an add-on ($20) A pop-up subscription box is an ad-on ($15) SEO is an add-on for each page ($25) Product upload (up to 10 products) ($75) You can add on services when you complete your form.

How many revisions will I receive?

You will receive one revision

How many templates are included?

5 templates are included

How much is it for an extra template?

It is $10 for extra templates

What all is included?

• Graphic design/illustration

How do I use these?

We will send a tutorial video once the templates have been complete

How long is the photo shoot?

We have 30 min shoots ($100) We have 1 hour shoots ($200)

Do you help with choosing a location?

Yes we do, when you fill out the form

How many miles are included in the service?

Up to 12 miles from Houston, TX (Memorial City)

How many edits are included?

• If purchased during a sale 7 edits for 30 mins

What's the turnaround time?

3-5 business days

How many people are included?

Sale price:

• 1 person for 30 minutes
• 2 people for an hour

Can I do outfit changes?

If you have booked a 1 hour shoot, we can do up to 3 outfit changes If you have booked a 30 min shoot, it depends. Please reach to owners@foundationfirst.co prior to booking.

Do you all do graduation, baby shower, ect.?

Yes, we do all events!

Do you all post on social media?

No, we do not

Can you explain the strategies?

• Social media strategies provides the most direct way to engage with customers, generate relevant traffic, improve your ROI, and more.
• Strategies to engage customer
• Strategies to generate relevant traffic
• Strategies to improve your ROI (return on investment)
• Strategies to help create consistency

What is included in the business plan?

Business plan w/marketing and PR:

• Confidentiality statement
• Table of content
• Executive summary
• Breakdown of your business
• Competition
• Marketing Plan
• PR Plan
• Financial plan (budget)

How many revisions will I receive?

2 revisions

How drafts are included?

1-2 drafts are included

How much is it for an extra flyer?

$20

What is all included?

• 1-2 flyer drafts
• 2 complimentary revisions
• One final custom flyer

How many drafts do I receive?

1-2 drafts are included

How many revisions will I receive?

2 revisions

How much is it for an extra revision?

$20

How do I upload a picture?

Using the form

What is all included?

• 2 complimentary revisions
• One final custom illustration
• 1-2 illustration drafts
• Can I get an illustration incorporated in my logo?
• Yes, purchase a logo using the link

Do you design all of the products from scratch?

Yes. Once the order is placed and in our calendar, we begin designing the product. ​

How do I receive the drafts?

We email you the draft using the email you entered using the form. ​

How many revisions are included?

2 revisions are included in the initial purchase. Extra revisions are $5. ​

How long does it take before I receive the drafts?

Our dates are first come, first served. You will have the opportunity to select your draft date when completing the custom product form.

​Can I pay for expedited service?

​Yes, expedited service is $25 and you will receive your drafts in 24-48 hours. ​

How will I receive the product(s)?

Once you are satisfied with the finalized draft, we will send you a link to place your order. You will be able to enter the shipping address there to receive the products

Will I be paying another fee to receive the products?

No. Once you place the initial order you will not have to pay another fee to receive the products. ​

How long does it take for me to receive the products?

After we design the product it takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. Our average shipping time is 3-4 business days depending on the order's destination. ​

Can I use the same design for multiple products?

Yes, if you want to use the same design for the same product all you have to do is specify it in the form.

If I have previously purchased an illustration with you all, can I just pay to get it placed on a product?

No, if you want to use a design for a product that we’ve previously designed, you still have to pay for customization. Please click here to move forward.