General Questions

What are your hours of operation?

Monday, Tuesday, Wednesday, and Friday from 9am-5pm

Can I schedule a consultation?

Yes, you can schedule a phone, zoom chat, or in person consultation.  Please use this link: www.foundationfirst.co/consultation

How much are consultations?

  1. Phone: $10/15 mins

  2. Zoom: $20/20 mins

  3. In person: $30/30 mins

Can you help me with my business, deciding services?

Yes,  please schedule a consultation

Can we meet in person?

Yes,  please schedule a consultation

How much is a particular service?

  1. Logos, flyers, illustrations, book covers are on sale: $20

  2. Websites are on sale: $75

  3. Social media templates are on sale: $50

  4. All other please see: foundationfirst.co/services

What is the turnaround time on a service?

We send out a form after you book. You are able to choose the date that you want to receive your drafts. The dates are first come first serve.

Where are you located?

Houston, Texas 

What services do you offer?

Please see: foundationfirst.co/services

Do you all assist in choosing a business name, color, ect.?

Yes, we can help! Please schedule a consultation

Are you all hiring?

We are not hiring at the time, but we are always looking for interns. Please contact Bri + Klarke owners@foundationfirst.co

Can you speak at an event?

Please contact Bri + Klarke owners@foundationfirst.co

Do you create packages?

Yes we do for 3 or more services booked (not sale prices).

​Can I pay for expedited service?

Yes you can pay for expedited for everything except business plans and websites. It depends on how soon and it depends on the service. Expedited fees begin at $25.

Can I secure the deal now but take care of the service later?

Yes, you have 30-45 days following payment to complete the form before the offer is null and void.

Can I get a refund on sale services?

Unfortunately, all sale purchases are final.

Can we speak sooner than the dates you all have available?

Email owners@foundationfirst.co

Logo

How many drafts do I receive?

You receive 2-4 drafts

How many revisions will I receive?

2 complimentary revisions are included

How much is it for an extra revision?

Extra revisions are $5 per revision

How do I find a color code?

Look for the HEX code of the colors you want using google

What is all included?

  • 2-3 logo drafts

  • 2 complimentary revisions

  • JPG logo version

  • Transparent PNG logo version

Can I get an illustration incorporated in my logo?

Yes! However, our $20 illustration fee is required. 

Website

What is all included in a website?

  • Square Space or WiX web design

  • Graphic design/illustration

  • Up to 5 pages

  • E-commerce functionality (upon request)

  • 1 complimentary revisions

Does the price include the domain?

No, you will have to purchase your own domain and connect it

What is the monthly fee?

It depends on the plan you purchase using WIX or Square space

How does it work?

Once you have purchased the website, you will receive a confirmation email within 2-3 business days. The confirmation email includes a form. The form will allow you to share more information with us, and help us bring your vision to life.

How many revisions will I receive?

1 complimentary revision

How much is it for an extra revision?

Extra revisions are $15 per revision. We recommend sending all revisions in one detailed email.

What are pages? 

Pages are the different website tabs on your website (home, about, contact, etc.)

How many pages are included?

  • In the sale, 5 pages are included. 

  • Regular priced websites are 8

How much is it for an extra page?

Extra pages are $25 each

Social Media Templates

How many revisions will I receive?

You will receive one revision

How many templates are included?

5 templates are included

How much is it for an extra template?

It is $10 for extra templates

What is all included?

  • 5 templates

  • Graphic design/illustration

  • JPEG

  • PNG

  • 1 complimentary revision

How do I use these?

We will send a tutorial video once the templates have been complete

Photo-shoots

How long is the photo shoot?

  • We have 30 min shoots ($100)

  • We have 1 hour shoots ($200)

Do you help with choosing a location?

Yes we do, when you fill out the form

How many miles are included in the service?

Up to 15 miles from Houston, TX (Memorial City)

How many edits are included?

  • If purchased during a sale 7 edits for 30 mins

  • If purchased during a sale 10 edits for 1 hour

  • Regular priced, 10 edits for 30 mins

  • Regular priced 15 edits for 1 hour

What's the turnaround time?

3-5 business days

How many people are included?

  • If purchased during a sale: 1 person for 30 minutes

  • 30 mins, up to 2 people (regular price)

  • 1 hour, up to 4 people (regular price)

Can I do outfit changes?

  • If you have booked a 1 hour shoot, we can do up to 3 outfit changes

  • If you have booked a 30 min shoot, it depends. Please refer to owners@foundationfirst.co

Do you all do graduation, baby shower, ect.?

Yes, we do all events!

Social Media Strategies

Do you all post on social media?

No, we do not

Can you explain the strategies?

  • Social media strategies provides the most direct way to engage with customers, generate relevant traffic, improve your ROI, and more. 

  • Strategies to engage customer

  • Strategies to generate relevant traffic

  • Strategies to improve your ROI (return on investment)

  1. Strategies to help create consistency

Business Plan

What is included in the business plan?

  • Business plan w/marketing and PR:

  • Confidentiality statement

  • Table of content

  • Executive summary

  • Breakdown of your business competition

  • Marketing Plan

  • PR Plan

  • Financial plan (budget)

Flyer

How many revisions will I receive?

2 revisions

How drafts are included?

 1-2 drafts are included

How much is it for an extra flyer?

$20

What is all included?

  • 1-2 flyer drafts

  • 2 complimentary revisions

  • One final custom flyer

Illustration

How many drafts do I receive?

 1-2 drafts are included

How many revisions will I receive?

2 revisions

How much is it for an extra revision?

$20

How do I upload a picture?

Using the form

What is all included?

  • 1-2 illustration drafts

  • 2 complimentary revisions

  • One final custom illustration

Can I get an illustration incorporated in my logo?

Yes, purchase a logo using the link

CUSTOM PRODUCTS:

Do you design all of the products from scratch?

Yes. Once the order is placed and in our calendar, we begin designing the product.

How do I receive the drafts?

We email you the draft using the email you entered using the form.

How many revisions are included?

2 revisions are included in the initial purchase. Extra revisions are $5.

How long does it take before I receive the drafts?

You will your drafts in 2-3 business days.

Can I pay for expedited service?

Yes, expedited service is $25 and you will receive your drafts in 24-48 hours.

How will I receive the product(s)?

Once you are satisfied with the finalized draft, we will send you a link to place your order. You will be able to enter the shipping address there to receive the products

Will I be paying another fee to receive the products?

No. Once you place the initial order you will not have to pay another fee to receive the products.

How long does it take for me to receive the products?

After we design the product it takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. Our average shipping time is 3-4 business days depending on the order's destination.

Can I use the same design for multiple products?

Yes, if you want to use the same design for the same product all you have to do is specify it in the form.

If I have previously purchased an illustration with you all, can I just pay to get it placed on a product?

No, if you want to use a design for a product that we’ve previously designed, you still have to pay for customization. Please click here. to move forward.

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Providing opportunities for people to set a solid foundation in life and in business

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